I’ve seen it happen more times than I can count. A company launches a product with…
Category: resources
Support tickets everywhere? Here's how D2C brands with 10,000+ tickets can unify them from email, chat, and social
Every year, customers ask more from support teams. They want quicker replies, seamless handoffs, and answers…
How to request a testimonial from a client [+ email templates]
Customer testimonials are essential for establishing trust and attracting new clients.
How to calculate churn rate in 5 easy steps [definition + formula]
As a bass player in a touring bandI’ve felt the high of playing to a sold-out…
Internal knowledge base: What it is and how to implement it
This might be a strange personality quirk, but I love systems and processes — especially when…
Customer Onboarding: Strategy & best practices to reduce churn
As an experienced customer success manager, I know that two of the major reasons customers churn…
Customer Feedback Management — Turning Desperate Comments Into Strategy
The companies I work with care deeply about their customers, and it shows. That’s especially true…
70+ customer service statistics to know in 2025 (+ State of Customer Service data)
Like many, I’m a big fan of buying products online, which means getting packages shipped to…
My favorite testimonial examples to inspire your customer testimonial program
If you’re an online shopper like me, chances are you’ve set out to read a customer…
20 Crystal-clear FAQ page examples [+ How to make your own]
There’s nothing more frustrating than fumbling around a company’s website trying to find answers to your…