About Freshworks:
Freshworks Inc., (NASDAQ: FRSH) makes business software people love to use. Purpose-built for IT, customer support, and sales and marketing teams, our products empower the people who power business. Freshworks is fast to onboard, priced affordably, built to delight, yet powerful enough to deliver critical business outcomes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 65,000 customers including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax.
Product-related:
1. Freshworks for IT
Freshservice – Right-size your IT service management without skipping a beat. Designed with users in mind, Freshservice is easy to set up out of the box. Powerful AI and automation capabilities help employees address requests right in the tools they’re already working in.
Freshservice for Business Teams – IT, HR, Facilities, Legal – extending Freshservice across business teams eliminates the need for multiple tools, all while delivering your employees a consistent service environment.
2. Customer Service Products
Freshdesk: Scale support experiences without scaling costs – Freshdesk helps you get everything you need to quickly resolve small issues, or effectively manage complex resolutions that span different teams and time. Whether it’s managing tickets, automating workflows, or engaging with customers in real time, Freshdesk provides the tools and flexibility to meet the evolving demands of modern customer service.
Freshchat: For scaling support with bots and messaging channels – Freshchat lets you service customers on modern messaging channels like WhatsApp, SMS, social, and more. And easily deploy AI-driven bots across those same channels for effortless self-service.
Customer Success Suite: Easy-to-use omnichannel customer service software – For conversational support and ticketing, supercharged with generative AI. See business results quickly with the Customer Service Suite, a single solution that helps you excel at both conversational support and ticketing while boosting productivity with built-in generative AI. With 1,200 integrations, you can get up and running within weeks.
3.Sales and Marketing Products
Freshmarketer: Make every engagement meaningful – Freshmarketer is a multichannel, conversational CRM that makes it easy to get a 360° view of your customer, and build personalized, contextual experiences that turn “that’s interesting” into “that’s so me” effectively, predictably, and repeatedly.
Freshsales: Make every revenue target, sooner – Freshsales leverages customer data in ways that help you personalize engagement, shorten the sales cycle, and focus on the leads most likely to sign on the dotted line. All automated, and powered by brilliant AI-driven insights