‘I was honored to have had the opportunity to serve my country,’ Cloud Software Group CEO…
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AMD Says It Can Best Intel With 96-Core Threadripper 9000 CPU Series
With the new processor family consisting of variants for professional workstations and high-end desktops, AMD says…
Intel Layoff Plans Include Up To 20 Percent Of Factory Workers: Report
The semiconductor giant reportedly lays out layoff plans nearly two months after CEO Lip-Bu Tan announced…
Can AI Segment Your Customers? I Ran This Experiment to Find Out
Customer segmentation matters. Take it from someone with an email inbox filled to the brim. I…
Inside the BPO Experience — Here’s Everything I Found Out
Outsourcing is a tightrope walk for businesses. Choosing not to outsource can slow growth, but handing…
Pax8 CEO On Agentic AI: ‘Get Moving. Build Your Strategy. Don’t Wait.’
The era of agentic AI isn’t about a ‘far-off future,’ Pax8 CEO Scott Chasin tells CRN…
The Top 14 Customer Service Certifications & Courses You Need to Take
Customer service training courses can help boost customer satisfaction rates, enhance employees’ confidence in their roles,…
How to Run a Customer Experience Workshop for Your Team
Running a customer experience workshop is the key to truly understanding what your customers want and…
The 20 Best Call Center Software (& Features You Need)
Call center tools are essential to delivering great customer service.
How AWS And Google Cloud Create Agentic AI Opportunities For Partners
AWS and Google Cloud are launching a slew of new agentic AI innovation in 2025. Here’s…