Citrix Parent CEO Krause Leaves DOGE, US Treasury Posts

‘I was honored to have had the opportunity to serve my country,’ Cloud Software Group CEO…

AMD Says It Can Best Intel With 96-Core Threadripper 9000 CPU Series

With the new processor family consisting of variants for professional workstations and high-end desktops, AMD says…

Intel Layoff Plans Include Up To 20 Percent Of Factory Workers: Report

The semiconductor giant reportedly lays out layoff plans nearly two months after CEO Lip-Bu Tan announced…

Can AI Segment Your Customers? I Ran This Experiment to Find Out

Customer segmentation matters. Take it from someone with an email inbox filled to the brim. I…

Inside the BPO Experience — Here’s Everything I Found Out

Outsourcing is a tightrope walk for businesses. Choosing not to outsource can slow growth, but handing…

Pax8 CEO On Agentic AI: ‘Get Moving. Build Your Strategy. Don’t Wait.’

The era of agentic AI isn’t about a ‘far-off future,’ Pax8 CEO Scott Chasin tells CRN…

The Top 14 Customer Service Certifications & Courses You Need to Take

Customer service training courses can help boost customer satisfaction rates, enhance employees’ confidence in their roles,…

How to Run a Customer Experience Workshop for Your Team

Running a customer experience workshop is the key to truly understanding what your customers want and…

The 20 Best Call Center Software (& Features You Need)

Call center tools are essential to delivering great customer service.

How AWS And Google Cloud Create Agentic AI Opportunities For Partners

AWS and Google Cloud are launching a slew of new agentic AI innovation in 2025. Here’s…