Customer segmentation matters. Take it from someone with an email inbox filled to the brim. I…
Category: resources
Inside the BPO Experience — Here’s Everything I Found Out
Outsourcing is a tightrope walk for businesses. Choosing not to outsource can slow growth, but handing…
The Top 14 Customer Service Certifications & Courses You Need to Take
Customer service training courses can help boost customer satisfaction rates, enhance employees’ confidence in their roles,…
How to Run a Customer Experience Workshop for Your Team
Running a customer experience workshop is the key to truly understanding what your customers want and…
The 20 Best Call Center Software (& Features You Need)
Call center tools are essential to delivering great customer service.
Is The Customer Always Right? [What It Means + Why It Matters]
As a freelance content marketer, I’ve faced my fair share of difficult clients. And if you’ve…
Digital Customer Experience: The Ultimate Guide for 2025
I’ve been in the trenches of customer support for some of Silicon Valley’s fastest-growing startups, and…
Why Customer Service is Important: 16 Data-Backed Facts to Know in 2025
Throughout my career, I’ve led customer support teams across a wide range of industries, from fast-growing…
Customer Journey Maps: How to Create Really Good Ones [Examples + Template]
Customer Journey Maps: How to Create Really Good Ones [Examples + Template]
AI Meets Customer Experience: Mapping Journeys with Machine Learning
As an entrepreneur, I’m always looking for tools and strategies to run my business more efficiently…