Can AI Segment Your Customers? I Ran This Experiment to Find Out

Customer segmentation matters. Take it from someone with an email inbox filled to the brim. I…

Inside the BPO Experience — Here’s Everything I Found Out

Outsourcing is a tightrope walk for businesses. Choosing not to outsource can slow growth, but handing…

The Top 14 Customer Service Certifications & Courses You Need to Take

Customer service training courses can help boost customer satisfaction rates, enhance employees’ confidence in their roles,…

How to Run a Customer Experience Workshop for Your Team

Running a customer experience workshop is the key to truly understanding what your customers want and…

The 20 Best Call Center Software (& Features You Need)

Call center tools are essential to delivering great customer service.

Is The Customer Always Right? [What It Means + Why It Matters]

As a freelance content marketer, I’ve faced my fair share of difficult clients. And if you’ve…

Digital Customer Experience: The Ultimate Guide for 2025

I’ve been in the trenches of customer support for some of Silicon Valley’s fastest-growing startups, and…

Why Customer Service is Important: 16 Data-Backed Facts to Know in 2025

Throughout my career, I’ve led customer support teams across a wide range of industries, from fast-growing…

Customer Journey Maps: How to Create Really Good Ones [Examples + Template]

Customer Journey Maps: How to Create Really Good Ones [Examples + Template]

AI Meets Customer Experience: Mapping Journeys with Machine Learning

As an entrepreneur, I’m always looking for tools and strategies to run my business more efficiently…