Category: resources

Customer segmentation matters. Take it from someone with an email inbox filled to the brim. I…

Outsourcing is a tightrope walk for businesses. Choosing not to outsource can slow growth, but handing…

Customer service training courses can help boost customer satisfaction rates, enhance employees’ confidence in their roles,…

Running a customer experience workshop is the key to truly understanding what your customers want and…

Call center tools are essential to delivering great customer service.

As a freelance content marketer, I’ve faced my fair share of difficult clients. And if you’ve…

I’ve been in the trenches of customer support for some of Silicon Valley’s fastest-growing startups, and…

Throughout my career, I’ve led customer support teams across a wide range of industries, from fast-growing…

Customer Journey Maps: How to Create Really Good Ones [Examples + Template]

As an entrepreneur, I’m always looking for tools and strategies to run my business more efficiently…