It’s no secret that business opportunities are continuing to grow on Instagram. Approximately 90% of Instagram’s…
Category: resources
Facebook Business Manager: How to Use Meta Business Suite in 2022
You’ve likely heard of Meta Business Manager, formerly known as Facebook Business Manager. Meta describes this as their…
The Best Podcasts of 2022: What You Should Be Listening to Now
32% of Americans participate in the same activity on a monthly basis. Any guesses what it could…
A guide on real-time sentiment analysis for enterprise support teams
With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…
How AI Can Unlock Customer Insights [+Expert Tips]
I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to…
10 SaaS Onboarding Best Practices to Ensure Your Customers' Success
During my time as a client services manager at Yahoo and then Verizon MediaI witnessed firsthand…
Customer Profiling in 10 Easy Steps [+ Templates]
Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout…
12 Crucial strategies for promoting team collaboration — Plus, the biggest collaboration roadblocks, according to ClickUps CEO
I used to think team collaboration was mostly about being a good teammate — offering help,…
Best customer portal software tools for increasing customer retention
Customer portal software is a secure self-service platform that provides customers with a centralized location to…
Tracking customer effort score improves satisfaction — why your CES matters from first touchpoint to last support ticket
Customer Effort Score (CES) has become a cornerstone for measuring friction across the customer journey. In…