Every year, customers ask more from support teams. They want quicker replies, seamless handoffs, and answers…
Category: resources
How to request a testimonial from a client [+ email templates]
Customer testimonials are essential for establishing trust and attracting new clients.
How to request a testimonial from a client [+ email templates]
Customer testimonials are essential for establishing trust and attracting new clients.
How to calculate churn rate in 5 easy steps [definition + formula]
As a bass player in a touring bandI’ve felt the high of playing to a sold-out…
How to calculate churn rate in 5 easy steps [definition + formula]
As a bass player in a touring bandI’ve felt the high of playing to a sold-out…
Internal knowledge base: What it is and how to implement it
This might be a strange personality quirk, but I love systems and processes — especially when…
Customer Onboarding: Strategy & best practices to reduce churn
As an experienced customer success manager, I know that two of the major reasons customers churn…
Customer Feedback Management — Turning Desperate Comments Into Strategy
The companies I work with care deeply about their customers, and it shows. That’s especially true…
70+ customer service statistics to know in 2025 (+ State of Customer Service data)
Like many, I’m a big fan of buying products online, which means getting packages shipped to…
70+ customer service statistics to know in 2025 (+ State of Customer Service data)
Like many, I’m a big fan of buying products online, which means getting packages shipped to…