ConnectWise Tuesday opened its ConnectWise IT Nation Secure conference with the introduction of its Cyber Research…
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Somerville unveils new branding, corporate structure
Sydney-based managed services provider Somerville has unveiled its newly refreshed branding to headline its new corporate…
Aussie-born telco BAI Communications wins 20-year contract to upgrade London Tube connectivity
Australian headquartered communications infrastructure provider BAI Communications has won a huge international deal with a 20-year…
US House floats antitrust bills aimed at Big Tech
The US House Judiciary Committee on Wednesday began work on a package of six antitrust bills,…
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Internal knowledge base: What it is and how to implement it
This might be a strange personality quirk, but I love systems and processes — especially when…
Customer service philosophy: Creating one that your team believes in (+ Examples)
Every company wants to deliver an efficient, positive support experience with every customer interaction. However, many…
Web-based customer service software that grows with your business
Seven in ten customers have walked away from a brand due to a poor customer service…
Customer service software for enterprises: Best options that scale with growth
Customer service inside a large organization is rarely simple. Teams sit in different regions, while requests…
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits
When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting…