Sydney-based managed services provider Somerville has unveiled its newly refreshed branding to headline its new corporate…
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Aussie-born telco BAI Communications wins 20-year contract to upgrade London Tube connectivity
Australian headquartered communications infrastructure provider BAI Communications has won a huge international deal with a 20-year…
US House floats antitrust bills aimed at Big Tech
The US House Judiciary Committee on Wednesday began work on a package of six antitrust bills,…
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Customer service philosophy: Creating one that your team believes in (+ Examples)
Every company wants to deliver an efficient, positive support experience with every customer interaction. However, many…
Web-based customer service software that grows with your business
Seven in ten customers have walked away from a brand due to a poor customer service…
Customer service software for enterprises: Best options that scale with growth
Customer service inside a large organization is rarely simple. Teams sit in different regions, while requests…
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits
When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting…
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
18 KCS resources to bookmark ASAP
When I worked in HubSpot Support, the real superstars weren’t just the reps who could crush…