HPE GreenLake – Nothing ‘Comparable’ With Hewlett Packard Enterprise picking up the pace of on-premises cloud…
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ConnectWise’s New Cyber Research Unit Aims To Help MSPs Stay On Top Of Threats
ConnectWise Tuesday opened its ConnectWise IT Nation Secure conference with the introduction of its Cyber Research…
Somerville unveils new branding, corporate structure
Sydney-based managed services provider Somerville has unveiled its newly refreshed branding to headline its new corporate…
Aussie-born telco BAI Communications wins 20-year contract to upgrade London Tube connectivity
Australian headquartered communications infrastructure provider BAI Communications has won a huge international deal with a 20-year…
US House floats antitrust bills aimed at Big Tech
The US House Judiciary Committee on Wednesday began work on a package of six antitrust bills,…
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A guide on real-time sentiment analysis for enterprise support teams
With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…
Tracking customer effort score improves satisfaction — why your CES matters from first touchpoint to last support ticket
Customer Effort Score (CES) has become a cornerstone for measuring friction across the customer journey. In…
Best real-time customer service tools for growing teams
Real-time support connects customers with help the moment they need it — no long waits or…
Best customer portal software tools for increasing customer retention
Customer portal software is a secure self-service platform that provides customers with a centralized location to…