When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting…
Category: resources
Customer service software for enterprises: Best options that scale with growth
Customer service inside a large organization is rarely simple. Teams sit in different regions, while requests…
24 best contact us pages you'll want to copy [+ templates]
In the modern service landscape, customers must be able to contact teams when they need help…
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
Web-based customer service software that grows with your business
Seven in ten customers have walked away from a brand due to a poor customer service…
How to perfect the search function of your knowledge base
Your company’s knowledge base is the informational lifeblood of customer self-service and internal efficiency. You could…
A guide on real-time sentiment analysis for enterprise support teams
With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…
18 KCS resources to bookmark ASAP
When I worked in HubSpot Support, the real superstars weren’t just the reps who could crush…
How AI Can Unlock Customer Insights [+Expert Tips]
I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to…
10 SaaS Onboarding Best Practices to Ensure Your Customers' Success
During my time as a client services manager at Yahoo and then Verizon MediaI witnessed firsthand…