Customer success has entered a new phase. According to HubSpot’s State of Service report86% of customer…
Category: resources
Customer success renewals: 8 top strategies that prevent churn
While acquiring new customers will always be a priority, smart business leaders know that investing in…
Personalized customer experience: Strategies that actually work
Personalized customer experience tailors every interaction to individual customer preferences, behaviors, and history, creating seamless journeys…
Leading questions: What they are & why they matter [+ Examples]
Looking for the most recentregular Connections answers? Click here for today’s Connections hintsas well as our…
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits
When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting…
Best customer success automation tools: Our picks for 2026
Customer success automation tools have become essential for teams under pressure to do more with less.…
What is the best CRM for customer success? A buying & comparison guide for 2026
Customer success in 2026 requires rich customer data and predictive insights to empower teams to meet…
How long should a survey be? The ideal survey length [New data]
When offered the opportunity to provide a company with feedback, I’m usually happy to participate —…
The benefits of a knowledge base and why your company needs one
If I need help with a new product or service, you can bet that I’m going…
Customer monitoring: How to monitor customers across their entire journey
Customer monitoring is becoming essential for modern customer experience and service teams. As customer journeys span…