When offered the opportunity to provide a company with feedback, I’m usually happy to participate —…
Category: resources
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits
When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting…
The benefits of a knowledge base and why your company needs one
If I need help with a new product or service, you can bet that I’m going…
Leading questions: What they are & why they matter [+ Examples]
Looking for the most recentregular Connections answers? Click here for today’s Connections hintsas well as our…
How to conduct survey analysis like a data pro [all my tips + secrets]
I’ll be the first to admit that I wish survey data could sort and analyze itself.…
The best SaaS knowledge bases and what your company can learn
I recently started a new job, and my company uses a few SaaS tools that are…
Knowledge management vs. knowledge bases — What works best, from a service pro
I distinctly recall one quarter at Skybound Entertainment. We’d hit a sweet spot — successful Kickstarters,…
The 15 best demographic examples & questions to use in your next survey
Demographic questions might seem personal, but they’re essential if you want to truly understand your customers.…
Internal knowledge base: What it is and how to implement it
This might be a strange personality quirk, but I love systems and processes — especially when…
I tested FAQ software — here are my favorites
I’ve learned firsthand how essential effective FAQ software is for smooth business operations. I was working…