OpenAI on Tuesday said it had completed its recapitalization, splitting the AI lab into a for-profit…
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Automated knowledge base suggestions that reduce repeat tickets for subscription businesses
Reps who have worked in high-volume support environments say that the biggest point of frustration is…
OpenAI completes restructure, solidifying Microsoft as a major shareholder
OpenAI CEO Sam Altman speaks during the Snowflake Summit in San Francisco on June 2, 2025.…
Apple and Microsoft are now both worth more than $4T | TechCrunch
Apple and Microsoft are now both worth more than $4 trillion each. This is the first…
AI vs. human customer service: When to use each approach
Consumers’ reactions after engaging with AI-powered customer chatbots are unpredictable and fuel a clear debate: AI…
How to let customers know about a price increase (without losing them), according to pros
I remember the first time I had to communicate a price increase in a SaaS environment.…
The 7 best AI knowledge base examples from companies we love
Support leaders share the same headache — tickets keep piling up, but adding more agents isn’t…
AI for document management: What works for growing teams
As a team scales, so does its knowledge, and with it, an ever-expanding volume of documents.…
Nvidia takes $1 billion stake in Nokia, sending the 5G equipment maker's shares up 26%
NVIDIA CEO Jensen Huang speaks during the Live Keynote Pregame during the Nvidia GTC (GPU Technology…
Watch: Jensen Huang delivers keynote speech for Nvidia GTC
Nvidia CEO Jensen Huang will deliver a keynote speech from Washington at 12 p.m. ET Tuesday…