Customer Effort Score (CES) has become a cornerstone for measuring friction across the customer journey. In…
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Best real-time customer service tools for growing teams
Real-time support connects customers with help the moment they need it — no long waits or…
Best customer portal software tools for increasing customer retention
Customer portal software is a secure self-service platform that provides customers with a centralized location to…
Customer Profiling in 10 Easy Steps [+ Templates]
Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout…
10 SaaS Onboarding Best Practices to Ensure Your Customers' Success
During my time as a client services manager at Yahoo and then Verizon MediaI witnessed firsthand…
How AI Can Unlock Customer Insights [+Expert Tips]
I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to…
AI agents vs. chatbots: What's the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with…
12 Crucial strategies for promoting team collaboration — Plus, the biggest collaboration roadblocks, according to ClickUps CEO
I used to think team collaboration was mostly about being a good teammate — offering help,…