ConnectWise Tuesday opened its ConnectWise IT Nation Secure conference with the introduction of its Cyber Research…
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Somerville unveils new branding, corporate structure
Sydney-based managed services provider Somerville has unveiled its newly refreshed branding to headline its new corporate…
Aussie-born telco BAI Communications wins 20-year contract to upgrade London Tube connectivity
Australian headquartered communications infrastructure provider BAI Communications has won a huge international deal with a 20-year…
US House floats antitrust bills aimed at Big Tech
The US House Judiciary Committee on Wednesday began work on a package of six antitrust bills,…
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A guide on real-time sentiment analysis for enterprise support teams
With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…
Tracking customer effort score improves satisfaction — why your CES matters from first touchpoint to last support ticket
Customer Effort Score (CES) has become a cornerstone for measuring friction across the customer journey. In…
Best real-time customer service tools for growing teams
Real-time support connects customers with help the moment they need it — no long waits or…
Best customer portal software tools for increasing customer retention
Customer portal software is a secure self-service platform that provides customers with a centralized location to…
Customer Profiling in 10 Easy Steps [+ Templates]
Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout…