All About Experience
The biggest unified communications (UC) and collaboration providers in the market today are rarely focused on building brand-new offerings. Rather, they are injecting new features and functionality into their maturing platforms to give users the experience they want, at a time when remote collaboration has never been more critical.
The video and UC market has arguably never been as hot as it has been over the last 19 months as employees work from home and businesses grapple with hybrid work environments. Some employees are coming back into the office, while others are staying at home, and some are doing a mix of both. It‘s safe to say that in the meantime, the emphasis won’t be fading on UC and collaboration tools anytime soon.
Some of the industry‘s biggest providers took to Enterprise Connect 2021, which was held virtually this year, to showcase their hybrid work solutions. Many vendors are doubling down on their existing solutions while adding new capabilities for video meetings and flexible enterprise voice options. The Contact Center as a Service (CCaaS) space is also heating up this year as vendors improve and streamline the customer experience, especially as agents find themselves working from home.