Sending a cancellation email can be an awkward task, but it doesn’t have to be. With the right approach, you can leave a positive impression and potentially even preserve a good relationship.
This post highlights a few cancellation email examples I love, each showcasing different approaches and highlighting key elements that make them effective:
1. The Appreciative Cancellation:
Subject: Thank You & Cancellation – [Your Name]
Dear [Recipient Name],
I’m writing to express my sincere gratitude for the opportunity to use [Product/Service Name]. I’ve truly enjoyed [mention specific benefits you appreciated].
However, due to [briefly explain your reason for canceling], I need to cancel my subscription/membership, effective [date].
Thank you again for the excellent service. I wish you all the best in the future.
Sincerely, [Your Name]
Why I love it: This email strikes a positive and appreciative tone, acknowledging the value provided by the company while clearly stating the cancellation. It also avoids negativity or blame, leaving the door open for future interactions.
2. The Feedback-Rich Cancellation:
Subject: Cancellation & Feedback – [Your Name]
Dear [Recipient Name],
I’m writing to inform you of my decision to cancel my [Product/Service Name] subscription, effective [date].
While I appreciate [mention specific things you liked], I’ve found that [explain your reasons for canceling, including specific feedback if constructive].
I hope this feedback is helpful for improving your service in the future.
Thank you for your understanding.
Sincerely, [Your Name]
Why I love it: This email combines a clear cancellation request with constructive feedback. By offering specific suggestions for improvement, the sender shows genuine interest in helping the company grow while politely explaining their decision.
3. The Keeping-the-Door-Open Cancellation:
Subject: Cancellation with Hope – [Your Name]
Dear [Recipient Name],
I’m writing to inform you that I need to cancel my [Product/Service Name] subscription, effective [date], due to [briefly explain your reason].
However, I’m very interested in [mention specific features/improvements you’d like to see]. If you ever implement these, I would be happy to consider re-subscribing in the future.
Thank you for your understanding.
Best regards, [Your Name]
Why I love it: This email acknowledges the need to cancel while expressing hope for future engagement. By outlining specific conditions for potential future interest, the sender keeps the door open for a positive business relationship down the line.
Remember:
- Be clear and concise: State your request directly and avoid unnecessary details.
- Express appreciation: Acknowledge the value provided, even if you’re canceling.
- Offer constructive feedback (optional): If applicable, provide specific suggestions for improvement in a non-accusatory tone.
- Maintain a professional tone: Be respectful and courteous throughout the email.
By following these tips and using the examples above as inspiration, you can craft cancellation emails that are professional, courteous, and potentially even beneficial to both parties.