Cytracom Execs On ‘Blazing A Trail’ For MSPs To Manage Security

MSP-focused infrastructure software maker Cytracom is “blazing a trail” when it comes to security and MSP enablement with expanded capabilities and a relaunched partner program, and its CEO believes 2023 will be the year of the MSP.

“If you think about MSPs, we’ve gone from break/fix to managed services where you have an all-you-can-eat consumption model, but you’re still focused on the same things,” Cytracom CEO Zane Conkle told CRN. “We’re still managing computers, printers, laptops, etc. It’s now moving to a world where we’ve gone from break/fix to managed services to managed security.”

And to align with MSPs on their journey to managed security, the software vendor­–which enables MSPs to eliminate VPN and the firewall – is making continued investments in its people, platform and program.

The Allen, Texas-based company is readying the next generation of its ControlOne platform with new features including expanded third-party integrations, silent RMM deployment options and enhanced user and identity management. It also brought on Jim Hamilton as VP of channel and, under his leadership, will relaunch Cytracom’s partner program with new on-demand educational and training resources through Cytracom University.

“We’ve got an aggressive roadmap, and this kind of leads into the things that we’re doing there,” Conkle said. “If you think about identity management, the way that MSPs traditionally have managed networks just doesn’t work in the model or the mode that their customers work, or employees work, today. We’ve shifted networks and the identity-based model and what we want to do is create better integrations, tighter integrations, to the identity providers and identity tools that MSPs are using today. We’re blazing a trail as it relates to capabilities and value that we’re adding and enabling MSPs to extend to their customers.”

CRN spoke with Conkle and Chief Operating Officer John Tippett about the company’s latest hire, enhanced capabilities and partner program relaunch and why 2023 is the year of the MSP.

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 Learn About CJ Fairfield


CJ Fairfield is an associate editor at CRN covering solution providers, MSPs and distributors. Prior to joining CRN, she worked at daily newspapers, including The Press of Atlantic City in New Jersey and The Frederick News-Post in Maryland. She can be reached at [email protected].


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