I distinctly recall one quarter at Skybound Entertainment. We’d hit a sweet spot — successful Kickstarters,…
Category: resources
Best cloud customer service software that connects your entire business
Nothing is more frustrating than speaking to different customer service agents and having to re-explain the…
16 best free online survey makers and tools [+ recommendations]
Creating professional surveys shouldn’t cost a fortune or require technical expertise. Free online survey maker allows…
The top 14 customer service certifications & courses you need to take
I’ve learned a hard lesson in my career: hope is not a strategy. I remember standing…
Customer service AI automation workflows that don't lose the human touch
Customers today expect fast, personalized support, and AI automation workflows make that a reality. Customer service…
How to conduct survey analysis like a data pro [all my tips + secrets]
I’ll be the first to admit that I wish survey data could sort and analyze itself.…
The best SaaS knowledge bases and what your company can learn
I recently started a new job, and my company uses a few SaaS tools that are…
The Ultimate Guide to Profit and Loss Statements: Definition, Purpose, and How to Create One
As a business owner, making informed financial decisions is crucial. Whether you’re considering investors, revamping your…
Question-Based Selling: A Step-by-Step Guide to Close More Deals [+ Pro Tips for Sales Reps]
Here’s a hard truth for anyone in sales: you don’t close deals by talking at people. You close…
3 Proven Ways to Fix Your Self-Centered Cold Emails and Boost Engagement
Are your cold emails falling flat? The problem might be simpler than you think: they’re too…