Churn isn’t always about unhappy customers. Sometimes, customers leave due to changing priorities, missed touchpoints, or…
Category: resources
70+ customer service statistics to know in 2025 (+ State of Customer Service data)
Like many, I’m a big fan of buying products online, which means getting packages shipped to…
Survey Logic — How to Survey Your Audience and Unlock Real Insights
As a customer, I’ve taken plenty of surveys for my favorite brands, and the best ones…
How I create representative samples when running surveys
Talking about statistics and representative samples might not sound like the most exciting topic. I can…
The SEO-friendly knowledge base — Why making your help pages searchable matters
An SEO knowledge base does everything a typical knowledge base does and more. It supports customers,…
Making the B2B Customer Funnel Work for Your Team — Proven Strategies
If you run a SaaS business, you may have hit a wall where your network and…
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support…
The benefits of a knowledge base and why your company needs one
If I need help with a new product or service, you can bet that I’m going…
My favorite testimonial examples to inspire your customer testimonial program
If you’re an online shopper like me, chances are you’ve set out to read a customer…
The 15 best demographic examples & questions to use in your next survey
Demographic questions might seem personal, but they’re essential if you want to truly understand your customers.…