As a customer, I’ve taken plenty of surveys for my favorite brands, and the best ones…
Category: resources
Making the B2B Customer Funnel Work for Your Team — Proven Strategies
If you run a SaaS business, you may have hit a wall where your network and…
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support…
The benefits of a knowledge base and why your company needs one
If I need help with a new product or service, you can bet that I’m going…
How I create representative samples when running surveys
Talking about statistics and representative samples might not sound like the most exciting topic. I can…
The SEO-friendly knowledge base — Why making your help pages searchable matters
An SEO knowledge base does everything a typical knowledge base does and more. It supports customers,…
My favorite testimonial examples to inspire your customer testimonial program
If you’re an online shopper like me, chances are you’ve set out to read a customer…
The 15 best demographic examples & questions to use in your next survey
Demographic questions might seem personal, but they’re essential if you want to truly understand your customers.…
How close-ended questions shape your survey results
If you’re creating a survey, you may be wondering whether to use open-ended or close-ended questions.…
I dug through help desk knowledge base examples — Here are my favorites and how they get results
When I encounter a tech issue, my first move is to search Google for a knowledge…