In the modern service landscape, customers must be able to contact teams when they need help…
Category: resources
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
Web-based customer service software that grows with your business
Seven in ten customers have walked away from a brand due to a poor customer service…
How to perfect the search function of your knowledge base
Your company’s knowledge base is the informational lifeblood of customer self-service and internal efficiency. You could…
A guide on real-time sentiment analysis for enterprise support teams
With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…
18 KCS resources to bookmark ASAP
When I worked in HubSpot Support, the real superstars weren’t just the reps who could crush…
How AI Can Unlock Customer Insights [+Expert Tips]
I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to…
Customer service philosophy: Creating one that your team believes in (+ Examples)
Every company wants to deliver an efficient, positive support experience with every customer interaction. However, many…
10 SaaS Onboarding Best Practices to Ensure Your Customers' Success
During my time as a client services manager at Yahoo and then Verizon MediaI witnessed firsthand…
Customer Profiling in 10 Easy Steps [+ Templates]
Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout…