It’s no secret that business opportunities are continuing to grow on Instagram. Approximately 90% of Instagram’s…
Category: resources
Facebook Business Manager: How to Use Meta Business Suite in 2022
You’ve likely heard of Meta Business Manager, formerly known as Facebook Business Manager. Meta describes this as their…
The Best Podcasts of 2022: What You Should Be Listening to Now
32% of Americans participate in the same activity on a monthly basis. Any guesses what it could…
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits
When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting…
Customer service software for enterprises: Best options that scale with growth
Customer service inside a large organization is rarely simple. Teams sit in different regions, while requests…
24 best contact us pages you'll want to copy [+ templates]
In the modern service landscape, customers must be able to contact teams when they need help…
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
Web-based customer service software that grows with your business
Seven in ten customers have walked away from a brand due to a poor customer service…
How to perfect the search function of your knowledge base
Your company’s knowledge base is the informational lifeblood of customer self-service and internal efficiency. You could…
A guide on real-time sentiment analysis for enterprise support teams
With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…