HubSpot Service Hub empowers support teams with the tools they need to resolve issues faster and…
Category: resources
24 best contact us pages you'll want to copy [+ templates]
In the modern service landscape, customers must be able to contact teams when they need help…
My favorite testimonial examples to inspire your customer testimonial program
If you’re an online shopper like me, chances are you’ve set out to read a customer…
70+ customer service statistics to know in 2025 (+ State of Customer Service data)
Like many, I’m a big fan of buying products online, which means getting packages shipped to…
22 Customer Touchpoints That Will Optimize Your Customer Journey
Customers have countless interactions with your brand, which collectively form their opinion about your business. But…
AI meets customer experience: Mapping journeys with machine learning
Even before a building accepts its first occupant, it has racked up a steep carbon debt.…
The top 14 customer service certifications & courses you need to take
I’ve learned a hard lesson in my career: hope is not a strategy. I remember standing…
How to calculate churn rate in 5 easy steps [definition + formula]
During an interview at TechCrunch Disrupt 2025 on Monday, Sequoia Capital managing partner Roelof Botha answered…
My playbook for crafting a customer experience strategy that actually works
I’ve seen it happen more times than I can count. A company launches a product with…
How to request a testimonial from a client [+ email templates]
Customer testimonials are essential for establishing trust and attracting new clients.