If you want to learn how to build a survey, the most important thing to know…
Category: resources
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
The SEO-friendly knowledge base — Why making your help pages searchable matters
An SEO knowledge base does everything a typical knowledge base does and more. It supports customers,…
The 15 best demographic examples & questions to use in your next survey
Demographic questions might seem personal, but they’re essential if you want to truly understand your customers.…
Knowledge management vs. knowledge bases — What works best, from a service pro
I distinctly recall one quarter at Skybound Entertainment. We’d hit a sweet spot — successful Kickstarters,…
How to conduct survey analysis like a data pro [all my tips + secrets]
I’ll be the first to admit that I wish survey data could sort and analyze itself.…
The benefits of a knowledge base and why your company needs one
If I need help with a new product or service, you can bet that I’m going…
The best SaaS knowledge bases and what your company can learn
I recently started a new job, and my company uses a few SaaS tools that are…
The Ultimate Guide to Profit and Loss Statements: Definition, Purpose, and How to Create One
As a business owner, making informed financial decisions is crucial. Whether you’re considering investors, revamping your…
Question-Based Selling: A Step-by-Step Guide to Close More Deals [+ Pro Tips for Sales Reps]
Here’s a hard truth for anyone in sales: you don’t close deals by talking at people. You close…