Frost & Sullivan recently researched the customer experience (CX) industry for best practices in agent engagement and,…
Category: insight
Blackbaud to Review Unsolicited Proposal from Clearlake Capital Group
– Blackbaud (NASDAQ: BLKB), the leading provider of software for powering social impact, today confirmed that it has received…
Kristin Russell Out As Arrow Global Enterprise Computing Solutions President
Kristin Russell, a 20-year-plus IT industry veteran who headed up Arrow Electronics $7.7 billion Global Enterprise Computing Solutions…
Kaseya Calls Scores Of Employee Cuts ‘Performance-Based Terminations’
Kaseya cut scores of sales employees in a move the company described as “performance-based terminations” this…
Intel Confirms Layoffs In Sales And Marketing Group
Intel initiated a new round of layoffs this week that affected an unspecified number of employees…
Google Parent Alphabet Eyes HubSpot Acquisition: Report
Google’s parent company Alphabet is reportedly in talks about making an offer to acquire HubSpot, the owner of…
Unlocking AI’s Potential in Fleet Management: New Insights From Info-Tech Research Group’s Latest Use Cases
Influenced by several key trends and developments, such as market disruptions and advanced technologies like AI…
Infor Takes AI Message Global at First-Ever Infor Velocity World Tour 2024
Infor, the industry cloud company, today announced its plans to welcome executive business and technology leaders around…
Ericsson To Lay Off 1,200 Sweden Employees As Sales, Profits Fall
Telecom giant Ericsson Monday said it is reducing its headcount in Sweden as part of a…
2024 Partner Program Guide: 5-Star Cloud Platform And Infrastructure Vendor Programs
AMD and Intel processors will be phased out of Chinese government PCs and servers in a move by China…