Your company’s knowledge base is the informational lifeblood of customer self-service and internal efficiency. You could…
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24 best contact us pages you'll want to copy [+ templates]
In the modern service landscape, customers must be able to contact teams when they need help…
A guide on real-time sentiment analysis for enterprise support teams
With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…
Tracking customer effort score improves satisfaction — why your CES matters from first touchpoint to last support ticket
Customer Effort Score (CES) has become a cornerstone for measuring friction across the customer journey. In…
Best real-time customer service tools for growing teams
Real-time support connects customers with help the moment they need it — no long waits or…
Best customer portal software tools for increasing customer retention
Customer portal software is a secure self-service platform that provides customers with a centralized location to…
Customer Profiling in 10 Easy Steps [+ Templates]
Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout…
10 SaaS Onboarding Best Practices to Ensure Your Customers' Success
During my time as a client services manager at Yahoo and then Verizon MediaI witnessed firsthand…
How AI Can Unlock Customer Insights [+Expert Tips]
I’ll be honest. My use of AI for customer insights is straightforward: I use ChatGPT to…
AI agents vs. chatbots: What's the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with…