Australian headquartered communications infrastructure provider BAI Communications has won a huge international deal with a 20-year…
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US House floats antitrust bills aimed at Big Tech
The US House Judiciary Committee on Wednesday began work on a package of six antitrust bills,…
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Customer service philosophy: Creating one that your team believes in (+ Examples)
Every company wants to deliver an efficient, positive support experience with every customer interaction. However, many…
Web-based customer service software that grows with your business
Seven in ten customers have walked away from a brand due to a poor customer service…
Customer service software for enterprises: Best options that scale with growth
Customer service inside a large organization is rarely simple. Teams sit in different regions, while requests…
Wiki vs. knowledge base – Exploring definitions, challenges, and benefits
When I worked at HubSpot Support, I frequently referenced our knowledge base for product documentation, troubleshooting…
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
18 KCS resources to bookmark ASAP
When I worked in HubSpot Support, the real superstars weren’t just the reps who could crush…
How to perfect the search function of your knowledge base
Your company’s knowledge base is the informational lifeblood of customer self-service and internal efficiency. You could…