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How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
18 KCS resources to bookmark ASAP
When I worked in HubSpot Support, the real superstars weren’t just the reps who could crush…
How to perfect the search function of your knowledge base
Your company’s knowledge base is the informational lifeblood of customer self-service and internal efficiency. You could…
24 best contact us pages you'll want to copy [+ templates]
In the modern service landscape, customers must be able to contact teams when they need help…
A guide on real-time sentiment analysis for enterprise support teams
With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…
Tracking customer effort score improves satisfaction — why your CES matters from first touchpoint to last support ticket
Customer Effort Score (CES) has become a cornerstone for measuring friction across the customer journey. In…
Best real-time customer service tools for growing teams
Real-time support connects customers with help the moment they need it — no long waits or…
Best customer portal software tools for increasing customer retention
Customer portal software is a secure self-service platform that provides customers with a centralized location to…
Customer Profiling in 10 Easy Steps [+ Templates]
Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout…