Aussie-born telco BAI Communications wins 20-year contract to upgrade London Tube connectivity

Australian headquartered communications infrastructure provider BAI Communications has won a huge international deal with a 20-year…

US House floats antitrust bills aimed at Big Tech

The US House Judiciary Committee on Wednesday began work on a package of six antitrust bills,…

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How to perfect the search function of your knowledge base

Your company’s knowledge base is the informational lifeblood of customer self-service and internal efficiency. You could…

24 best contact us pages you'll want to copy [+ templates]

In the modern service landscape, customers must be able to contact teams when they need help…

A guide on real-time sentiment analysis for enterprise support teams

With the cost of enterprise software continuing to rise, renewal conversations have become more complicated than…

Tracking customer effort score improves satisfaction — why your CES matters from first touchpoint to last support ticket

Customer Effort Score (CES) has become a cornerstone for measuring friction across the customer journey. In…

Best real-time customer service tools for growing teams

Real-time support connects customers with help the moment they need it — no long waits or…

Best customer portal software tools for increasing customer retention

Customer portal software is a secure self-service platform that provides customers with a centralized location to…

Customer Profiling in 10 Easy Steps [+ Templates]

Delivering exceptional customer experiences requires knowing your customers well. Customer profiling helps you achieve this. Throughout…