Great training is the bedrock of any successful customer service operation. The right customer service programs…
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Well, there goes the metaverse! | TechCrunch
Meta’s enormous bet on virtual reality ended last week, with the company reportedly laying off roughly…
Customer journey personalization in 2026: What actually works
For years, brands relied on static personalization. This usually meant inserting a first name into an…
Customer journey personalization in 2026: What actually works
For years, brands relied on static personalization. This usually meant inserting a first name into an…
Customer journey personalization in 2026: What actually works
For years, brands relied on static personalization. This usually meant inserting a first name into an…
Why Silicon Valley is really talking about fleeing California (its not the 5%)
If you’ve been following the billionaire exodus from California with some confusion, here’s what’s actually driving…
California AG sends Musks xAI a cease-and-desist order over sexual deepfakes | TechCrunch
Earlier this week, the California attorney general’s office announced that it was investigating xAI over reports…
Supreme Court hacker posted stolen government data on Instagram | TechCrunch
A hacker posted the personal data of several of his hacking victims on his Instagram account,…
From OpenAIs offices to a deal with Eli Lilly — how Chai Discovery became one of the flashiest names in AI drug development | TechCrunch
Drug discovery, the art of identifying new molecules to develop pharmaceuticals, is a notoriously time-consuming and…
ChatGPT users are about to get hit with targeted ads | TechCrunch
An ongoing conversation — both within and outside of the tech community — has been about…