Auston Bunsenhad a lot of free time after his companyQuickNodereached a certain size. That company, a…
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VC Vinod Khosla says the US government could take 10% stake in all public companies to soften the blow of AGI
Vinod Khosla has a bold vision for how society could be reconfigured to share the abundance…
The 7 best AI knowledge base examples from companies we love
Support leaders share the same headache — tickets keep piling up, but adding more agents isn’t…
How to let customers know about a price increase (without losing them), according to pros
I remember the first time I had to communicate a price increase in a SaaS environment.…
AI vs. human customer service: When to use each approach
Consumers’ reactions after engaging with AI-powered customer chatbots are unpredictable and fuel a clear debate: AI…
Automated knowledge base suggestions that reduce repeat tickets for subscription businesses
Reps who have worked in high-volume support environments say that the biggest point of frustration is…
AI meets customer experience: Mapping journeys with machine learning
As a customer experience professional, I’m hyper-focused on finding ways to improve the customer journey, and…
Tracking customer effort score improves satisfaction — why your CES matters from first touchpoint to last support ticket
Customer Effort Score (CES) has become a cornerstone for measuring friction across the customer journey. In…
Nvidia’s investment in OpenAI will be in cash, and most will be used to lease Nvidia chips
OpenAI CEO Sam Altman speaks to media following a Q&A at the OpenAI data center in…
Early Revolut backer invests in AI-focused finance software startup Light
Light uses artificial intelligence to automate companies’ finance and accounting functions. Light Danish startup Light is…