HOUSTON, Sept. 3, 2021 /PRNewswire/ — BMC, a global leader in software solutions for the Autonomous Digital Enterprise, is a Leader in 2021 Gartner Magic Quadrant for IT Service Management (ITSM) Tools for the eighth consecutive year. Notably, the BMC Helix ITSM (v. 21.02) platform also received the highest score in the Advanced-Maturity Infrastructure and Operations (I&O) Use Case in the 2021 Gartner Critical Capabilities for ITSM Tools.
A complimentary copy of the 2021 Gartner Magic Quadrant for IT Service Management Tools report is available for download here.
Gartner classifies Advanced ITSM tools as having “a full range of ITSM capabilities, provide advanced workflow support, and, increasingly, AITSM (that is, the optimization of ITSM practices to enable the application of artificial intelligence [AI], automation and analytics) and collaboration capabilities. They also provide broad integrated advanced ITOM functionality natively or integrate with advanced third-party ITOM solutions.”
BMC continues to advance its BMC Helix portfolio with new AI service management (AISM) and AI operations (AIOps) capabilities that help several of the world’s most technologically advanced organizations be more productive, solve problems faster, and deliver higher-quality digital workplace experiences.
“We believe our position as a Leader in the Magic Quadrant report recognizes our commitment to innovation and execution for outstanding business outcomes driven by data, AI, and automation,” said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC. “Our customers are quickly becoming Autonomous Digital Enterprises by embracing DevOps and Agile practices. We’ve made it easier for them to empower their employees with self-service capabilities, as well as predict and reduce risk in rapidly changing environments with BMC Helix.”
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Gartner, “Magic Quadrant for IT Service Management Tools,” Rich Doheny, Keith Andes, Chris Matchett, 31 August 2021. Previous titles included “Magic Quadrant for IT Service Support Management Tools.”
Gartner, “Critical Capabilities for IT Service Management Tools,” Rich Doheny, Keith Andes, Chris Matchett, 31 August 2021.
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