When I worked in HubSpot Support, the real superstars weren’t just the reps who could crush…
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18 KCS resources to bookmark ASAP
When I worked in HubSpot Support, the real superstars weren’t just the reps who could crush…
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
How to create a survey in Excel, Word, Google, Facebook, & SurveyMonkey
If you want to learn how to build a survey, the most important thing to know…
The benefits of a knowledge base and why your company needs one
If I need help with a new product or service, you can bet that I’m going…
The SEO-friendly knowledge base — Why making your help pages searchable matters
An SEO knowledge base does everything a typical knowledge base does and more. It supports customers,…
Making the B2B Customer Funnel Work for Your Team — Proven Strategies
If you run a SaaS business, you may have hit a wall where your network and…
How I create representative samples when running surveys
Talking about statistics and representative samples might not sound like the most exciting topic. I can…
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support…
My favorite testimonial examples to inspire your customer testimonial program
If you’re an online shopper like me, chances are you’ve set out to read a customer…